7zebd Privacy Policy

1. Introduction and Overview

7zebd is an online entertainment platform operated for players in Bangladesh. We place the highest importance on your privacy and are committed to ensuring the protection of your personal information. This privacy policy describes how 7zebd collects your information, how it is used, and what measures we take to protect your data.

By registering on our platform or using any of our services, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

2. Information We Collect

7zebd may collect your information through various methods. A detailed description of the information collected is provided below:

2.1 Registration and Identity Information

Information you provide when creating an account:

• Full name and date of birth
• Valid email address
• National ID card or passport number (for identity verification)
• Current address
• Preferred currency and language settings

2.2 Financial Information

Information required during deposit and withdrawal processes:

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (for bank transfers)
• Transaction history and amounts

Important: We do not store your full payment card number or banking PIN. All financial transactions are secured through SSL encryption.

2.3 Technical and Usage Information

Information collected automatically when you use our platform:

• IP address and device type
• Browser version and operating system
• Date, time, and session duration of platform access
• Pages visited and links clicked
• Gaming history and preferences
• Data collected from cookies and similar tracking technologies

2.4 Communication Information

Information you provide when contacting our support team, including live chat messages and email correspondence.

3. Purpose of Information Use

7zebd uses your information for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, managing, and maintaining the security of your account
• Processing deposits, withdrawals, and bonuses
• Personalizing and improving the gaming experience
• Resolving technical issues on the platform

3.2 Meeting Legal Obligations

• Age verification — ensuring services are provided only to those aged 21 or above
• Complying with Anti-Money Laundering (AML) regulations
• Detecting and preventing fraud
• Responding to requests from applicable legal authorities

3.3 Communication and Support

• Providing customer support in Bengali via 24/7 live chat
• Sending important notifications related to your account
• Informing you about promotional offers (only with your permission)

3.4 Responsible Gaming

We monitor your gaming patterns in order to identify signs of problematic gambling behavior and to provide assistance when needed.

4. Information Sharing and Third Parties

7zebd does not sell your personal information to any third party. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

To operate our platform, we work with trusted technology and service providers, such as payment processing companies and cybersecurity firms. These partners receive only the information necessary for their specific tasks and are bound by strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed in response to valid orders from legal authorities, regulatory bodies, or courts in Bangladesh.

4.3 Fraud Prevention

Information may be shared with relevant agencies for the purpose of preventing fraudulent activity, money laundering, or other illegal activities.

5. Cookies and Tracking Technologies

7zebd uses various types of cookies and similar technologies:

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining your login state, ensuring secure transactions, and managing sessions. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences and provide a personalized experience, such as language preferences and game history.

5.3 Analytics Cookies

Cookies used to monitor and improve platform performance. This information is analyzed in aggregate and no individual's identity is revealed.

You can control cookies from your browser settings. However, disabling certain cookies may limit the functionality of the platform.

6. Data Security Measures

7zebd applies industry-standard technical and organizational measures to protect your information:

• SSL/TLS Encryption: All data transmissions are end-to-end encrypted.
• Data Encryption: Stored sensitive information is protected using industry-standard encryption methods.
• Access Controls: Only authorized personnel have access to your information.
• Security Audits: Regular cybersecurity tests and audits are conducted.
• Firewall and Intrusion Prevention: Advanced firewall and DDoS protection measures are active.
• Two-Factor Authentication: An additional layer of security is provided for account access.

While we strive to ensure maximum security, data transmission over the internet is not entirely risk-free. We make every effort but cannot guarantee absolute security.

7. Data Retention Period

7zebd retains your information according to the following policy:

7.1 Active Account Information

All relevant information is retained for as long as your account remains active.

7.2 After Account Closure

Even after an account is closed, certain information — such as financial transaction records and identity verification documents — must be retained for the period required by applicable law in order to meet legal obligations.

7.3 Data Deletion

Once the retention requirement has ended, we securely delete or anonymize your information.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the information we hold about you at any time. We will fulfill this request within a reasonable timeframe.

8.2 Right to Correction

If your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Withdrawal of Promotional Communications

You may unsubscribe from promotional emails or notifications at any time. To do so, contact us via our 24/7 live chat or by email at [email protected].

8.5 How to Exercise Your Rights

If you wish to exercise any of the above rights, please contact our support team. After verifying your identity, we will respond to your request within the applicable timeframe.

9. Protection of Minors

7zebd strictly prohibits providing services to anyone under the age of 21. We take age verification steps at the time of registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information. This platform is for users aged 21 or above only.

10. Third-Party Links and Services

Our platform uses third-party services such as bKash, Nagad, Rocket, and Upay for payment processing. These services have their own privacy policies that apply to their respective platforms. 7zebd is not responsible for the data practices of these third parties.

11. International Data Transfers

In some cases, your information may be processed on servers located outside Bangladesh. In such cases, we ensure that your information remains protected in accordance with the standards of this privacy policy and that applicable international data protection regulations are followed.

12. Policy Changes and Updates

7zebd may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notification on the platform. Continued use of the service after changes have been made will be considered as your acceptance of the updated policy.

The "Last Updated" date shown at the top of the page always indicates the most recent version in effect.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Direct support in Bengali is available 24/7
• Email: [email protected]

We make every effort to respond to all privacy-related requests as quickly as possible.